Privacy Notice
Last updated: 15.10.2025
This document, herein referred to as the "Privacy Notice", outlines the privacy practices governing the collection and processing of Personal Data, as well as other relevant information, when you access or use the Services and Website (https://sierra.casino) regardless of the device (such as a computer, mobile phone, tablet, etc.) that you employ.
The Data Controller (as defined below and “we”, “us” or “our”) responsible for processing your Personal Data, as outlined in this Privacy Notice, is Mirella LTD, registration number: 000049757, registered address: San Victor Street, Orange Walk Town, Belize.
Additionally, we adhere to the principles of the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) to ensure compliance with international privacy standards.
By using our Services, you acknowledge that you have read and understood this Privacy Notice.
If you have any questions or concerns, please contact us via: support@sierra.casino
1. DEFINITIONS
In this context, the subsequent terms are defined as follows:
Data Controller means a natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data.
Personal Data means any information that directly, indirectly, or in connection with other information allows for the identification of a natural person.
Services mean services provided by us as described in the relative Terms and Conditions of the Website.
2. Handling of your Personal Data
Information you provide to us: To register an account and access our Services, you will be required to provide certain information. This data is essential for delivering our Services. For example, an email address is needed to create an account. Please note that if you choose not to provide the required information, we will be unable to offer our Services to you.
We may handle the following types of Personal Data:
| Category of Personal Data | Types of Personal Data |
|---|---|
| Account Information | When you sign up, we ask for your name, username, email address, and password, which are essential for setting up your account. |
| Payment information | The mentioned details are necessary to facilitate payment collection for the Services. Our payment processing partners handle basic billing information for payment processing and refund requests (such as purchase date, full name of the credit card owner, credit card details, etc.). |
| Communications | We utilize your email address and communications to address your requests or queries. |
We gather certain information automatically:
| Access logs | Similar to the majority of websites online, our Website gathers access logs (including IP address, browser type, operating system) to guarantee the secure, dependable, and resilient functioning of our Services. |
| Tracking Technologies (Cookies) | Cookies are typically small text or image files that are placed on your device when you visit our Website. Some cookies are necessary for the smooth operation of our Website, while others are used to enhance functionality, analyze aggregated usage statistics for improving performance, and support advertising efforts. |
| Usage Data | Information about how you use our Website and Services. |
Tracking Technologies (Cookies)
In addition to any Personal Data that you choose to submit through the Website, we may use a variety of tracking technologies, including cookies, that passively collect certain information whenever you interact with the Website. This type of usage information may include the device you are using, your IP address, device ID, anonymous traffic data, other unique identifiers, location, all of the areas within our Website that you visit, what content you are interested in or interact with, and the time of the visit.
Types of Cookies we may use:
| Necessary Cookies | These cookies are necessary for allowing users to navigate around our Website and access features. |
| Functional Cookies | These cookies allow the Website to offer enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have included on our pages. If you do not allow these cookies, some or all of these services may not work properly. |
| Marketing Cookies | These cookies are used to deliver content that is more relevant to you and your interests. They may be used to deliver targeted advertisements as well as help measure the effectiveness of an advertising campaign. |
| Performance Cookies | To provide functionality to the Website and help us deliver our Services. |
Here is a list of links which will help you to understand how to manage your cookies preferences:
- Information about cookies in general.
- How to manage your cookies in Mozilla Firefox.
- How to manage your cookies in Chrome.
- How to manage your cookies in Safari.
- How to manage your cookies in Microsoft Edge.
- How to manage your cookies in Opera.
3. Purposes for which we process Personal Data and the legal bases on which we rely
We collect and process your Personal Data (including, where legally permissible, special categories of Personal Data) for the following purposes and relying on the following legal bases:
| Purpose | Description | Legal basis |
|---|---|---|
| Managing our customer and user accounts | We process your Personal Data (including Usage Data) to manage customer and user accounts generally, such as billing, customer correspondence and customer relationship management. | Necessary for the performance of a contract and our legitimate interest in providing online content to our customers and prospective customers regarding our Service. |
| Providing our Website and Services | We process your Personal Data to operate and administer our Website and to provide you with the content you access. | Our legitimate interest in providing online content to our customers and prospective customers regarding our Service offering. |
| Managing payments | We process your Personal Data to verify that information and to collect payments to the extent that doing so is necessary to complete a transaction. | Necessary for the performance of a contract. |
| Maintaining our security | We process your Personal Data (including your Usage Data) for the purposes of maintaining your own security, including investigating, detecting and preventing suspicious activity, fraud and cybercrime. | Our legitimate interest in promoting the safety and security generally and to protect our rights and the rights of others. |
| Conducting market research, analysis, and customer surveys. Improving and personalizing the user experience | We collect your Personal Data in order to meet the goals set out in surveys and marketing promotions. | Consent (if required under applicable law) and Legitimate interest (for instance, to create promotions you may be interested in). |
| Handling contact and user support requests | We process your Personal Data, if you fill out a “Contact Us” web form or request user support, or if you contact us by other means. | Necessary for the performance of a contract or our legitimate interest in fulfilling your requests and communicating with you. |
4. Who do we share Personal Data with
We may share your Personal Data as follows:
- Service providers: We share Personal Data with our contracted service providers who assist with IT and system administration, hosting, payment processing, research and analytics, marketing, customer support, and data enrichment, as necessary for the purposes and legal bases outlined in this Privacy Policy.
- Professional advisers: In specific cases, we may disclose Personal Data to professional advisors providing Services on our behalf.
- Public authorities: We may share Personal Data with public and governmental authorities when required to comply with legal obligations.
- Third parties involved in a corporate transaction: In the event of a merger, reorganization, dissolution, or other significant corporate change, including the sale of a website, business unit, or assets, we may transfer Personal Data to the acquiring entity. Where required by law, we will make reasonable efforts to notify you of such transfers.
5. Cross-Border Transfers Of Personal Data
We have the ability to store, access, and transfer Personal Data worldwide. We evaluate cross-border data transfers and put in place suitable measures to ensure the protection of your Personal Data in accordance with the guidelines outlined in this Privacy Notice.
| Measure | Description |
|---|---|
| Adequacy decision | If your Personal Data is transferred to countries outside the European Economic Area (EEA), we ensure the recipient country has received an adequacy decision from the European Commission. For more information about adequacy decisions, click here. |
| Appropriate safeguards | TTo transfer Personal Data to recipients lacking an adequacy decision, we may utilize standard contractual clauses that have been approved by the European Commission or other legally recognized transfer mechanisms. For more information about standard contractual clauses, click here. |
6. Your rights relating to your Personal Data
You may have certain rights relating to your Personal Data:
- The right to access your Personal Data and obtain a copy thereof;
- The right to rectify inaccurate Personal Data and complete incomplete Personal Data
- The right to request the erasure (right to be forgotten) of your Personal Data, subject to certain conditions;
- The right to restrict the processing of your Personal Data under certain circumstances;
- The right to data portability of your Personal Data, in certain cases;
- The right to object to the processing of your Personal Data, where applicable;
- The right to withdraw your consent at any time, without affecting the lawfulness of any processing carried out based on your consent prior to its withdrawal;
- The right to lodge a complaint with a supervisory authority if you believe we have not complied with applicable data protection laws.
If you wish to exercise any of these rights, please contact us via e-mail: support@sierra.casino
You will not be required to pay any fees to exercise your rights. Upon receiving a request, we will respond within one month.
To file a complaint, please contact us using the details provided in this Privacy Notice. To assist us in thoroughly understanding and investigating your concern, we kindly ask that you include as much relevant information as possible.
If you are not satisfied with our response or believe your complaint has not been properly addressed, you have the right to escalate the matter by lodging a complaint with the relevant data protection authority in your country of residence, workplace, or the location where you believe the violation occurred.
7. How we secure your Personal Data
We are committed to protecting your Personal Data and have implemented appropriate technical and organizational measures to prevent unauthorized access, disclosure, alteration, or loss. These safeguards ensure the security and integrity of the Personal Data we process.
8. Children
Our websites and Services are not intended for children. We do not knowingly collect Personal Data from individuals under the age of 18. If you believe that we have mistakenly collected Personal Data from a minor without the necessary consent, please contact us, and we will take prompt action to remove the data from our systems.
9. How long do we keep your Personal Data
We retain your Personal Data for a period consistent with the original purpose of collection or as required to fulfill our legal obligations. The retention period is determined based on factors such as the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the feasibility of achieving processing purposes through alternative means, and applicable legal requirements.
Once the applicable retention period expires, your Personal Data will be deleted. If complete deletion is not technically feasible, we will implement appropriate measures to ensure the data is securely stored and no longer used for any purpose.
10. Links to Other Websites
Our Website may contain links to third-party websites that operate under different privacy practices. If you navigate to any of these websites via the provided links or submit your Personal Data to them, such information will be processed in accordance with their respective privacy policies and practices.
For instance, when you make a payment for the Services, you will be redirected to a payment provider operated by a third party. These websites are beyond our control, and we bear no liability for the consequences of your visit to these websites. We strongly recommend that you review the “Privacy Policy” or “Data Policy” or any other relevant privacy document on any of these third-party services before submitting any information to them.
11. Changes to this Privacy Notice
We reserve the right to modify or amend this Privacy Notice at any time. Any changes we make to our Privacy Notice in the future will be posted on this page and, where appropriate, notified to you by email. If we do, we will update the “Effective date” at the top.
We strongly encourage you to periodically review this Privacy Notice to stay informed about our practices regarding the collection, processing, and sharing of your Personal Data.